Return Policy

Last update: August 6, 2026

Returns are handled by Furgonetka.pl - Withdraw from the contract

At ZLNU, we care about the full satisfaction of our Customers with their purchases. Below are the rules regarding the return of goods, their exchange and the refund of money if for any reason the order did not meet your expectations.

§1 Right to withdraw from the contract (Returns)

In accordance with the Act of May 30, 2014 on consumer rights, a Customer who is a consumer has the right to withdraw from a distance sales contract without giving a reason within 14 days from the date of receipt of the goods (taking possession of the item). In the case of a contract covering many items that are delivered separately, in batches or in parts - from taking possession of the last item, batch or part.
To exercise the right to withdraw from the contract, the Customer should inform the ZLNU Store of their decision by means of an unequivocal statement. This can be done by:sending an e-mail to: kontakt@zlnu.eu
The customer may use the model withdrawal form, which constitutes Annex 1 to this policy (and is consistent with Annex 2 to the Consumer Rights Act), but this is not obligatory.

§2 Effects of withdrawal from the contract

In the event of withdrawal from the contract, the ZLNU Store shall return to the Customer all payments received from him, with the exception of shipping costs, immediately, and in any case no later than 14 days from the date on which the ZLNU Store was informed of the Customer's decision to exercise the right to withdraw from the contract.
The payment will be returned using the same payment methods that were used by the Customer in the original transaction.
The ZLNU Store may withhold the refund until the goods are received or until proof of their return is provided, depending on which event occurs first.
The Customer is obliged to return the goods to the ZLNU Store at the following address: Pixellen - Przemysław Prętki, ul. Komornicka 39/2, 62-069 Dąbrówka immediately, and in any case no later than 14 days from the day on which he informed the ZLNU Store about the withdrawal from the contract. The deadline is met if the Customer sends the item back before the expiry of the 14-day period.
The customer bears the direct costs of returning the item (shipping).
The customer is responsible for reducing the value of the item resulting from using it in a manner other than necessary to determine the nature, characteristics and functioning of the item. We recommend that the returned item be complete, unused, clean, in its original packaging (if possible) along with all attached accessories and proof of purchase (e.g. receipt, invoice).

§3 Exchange of goods

The ZLNU Store allows direct exchange of purchased goods.
In the event that the Store allows exchange:

If the Customer wants to exchange the purchased goods for a different size, color or model, please contact the ZLNU Store at the e-mail address: kontakt@zlnu.eu or by phone 602225616 to determine the availability of the selected goods and the details of the exchange.
The exchange procedure usually consists of returning the originally purchased goods in accordance with the rules of withdrawal from the contract (see §1 and §2), and then placing a new, separate order for the desired product. Alternatively, if the Store offers a different process, it should be described here (e.g. sending back the product with information about the product for exchange, any additional payments/refunds of the difference in price).
The costs of returning the goods subject to exchange and the costs of shipping the new goods are covered by the Customer.

In the event that the Store does not allow direct exchange:

If the Customer wishes to receive a different product, they should exercise the right to withdraw from the contract (return the purchased goods in accordance with §1 and §2), and then place a new, independent order for the product of their choice.

§4 Complaints (Warranty for defects)

The ZLNU Store is obliged to provide the Customer with goods free from defects.
If the received goods turn out to be defective, the Customer has the right to file a complaint based on the provisions of the Civil Code regarding warranty for defects.
A complaint can be filed:

by sending an e-mail to the following address: kontakt@zlnu.eu

In the complaint, it is recommended to provide:

the Customer's contact details,
the order number,
a description of the defect and the date it was discovered,
the Customer's request (repair, replacement, price reduction or - in the case of a significant defect - withdrawal from the contract).

Please attach proof of purchase (e.g. receipt, invoice) to the goods being complained about.

The ZLNU Store will consider the complaint within 14 days of its receipt. The Customer will be informed about the method of handling the complaint by e-mail or in writing.

§5 Final provisions

In matters not regulated by this policy, the relevant provisions of Polish law shall apply, in particular the Consumer Rights Act and the Civil Code.
The ZLNU Store reserves the right to change this policy. The changes shall enter into force on the date indicated by the Store, no shorter than 7 days from the date of making the changed policy available on the Store's website. For agreements concluded before the change of the policy, the version of the policy in force on the date of conclusion of the agreement shall apply.
Please send any questions or concerns regarding this policy to the following address: kontakt@zlnu.eu

Appendix No. 1 to the Returns, Exchanges and Refunds Policy - Sample withdrawal form

(this form should be completed and returned only if you wish to withdraw from the agreement)

Addressee:

Pixellen - Przemysław Prętki

ul. Komornicka, 39/2, 62-069 - Dąbrówka

I/We(*) hereby inform about my/our withdrawal from the contract of sale of the following items(*)/provision of the following service(*):

....................................................................................................................................................................................................................................

(name of the product/service, product code etc.)

Date of conclusion of the contract(*)/receipt(*):

Name and surname of the consumer(s):

Address of consumer(s):

Bank account number for refund (if payment was not made online or the Customer wishes to refund to another account):

Signature of consumer(s) (only if the form is sent in paper form):

....................................................................................

Date:

...................................................................................

(*) Delete where not applicable.

100 % naturalny i Polski len I Szyte w Polsce I Szybka wysyłka I Zwrot 14 dni |

ZAINSPIRUJ SIĘ