Shipping and payment

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At ZLNU, we want your ordered products to reach you quickly, safely and in the most convenient way for you. That is why we cooperate with the Furgonetka.pl platform, which allows us to use the services of many renowned carriers and offer you flexible delivery options.

1. Available Shipping Methods and Carriers:

Thanks to cooperation with Furgonetka.pl, we can offer you various delivery options, carried out by proven carriers, such as:

InPost Paczkomaty® 24/7: Pickup from a selected parcel machine at any time.
DPD / UPS courier: Delivery directly to the specified address.
Orlen Paczka: Pickup from Orlen partner points and others.
Polish Post: (e.g. Pocztex Kurier, Pickup at a Point)
And others

The available shipping options for your order, along with their exact cost, will be displayed during finalization of purchases in the basket, after entering the delivery address.

2. Shipping Costs:

The shipping cost depends on:

The selected carrier and delivery method.
The weight and dimensions of the package.
The destination country.

You will find out the exact shipping cost for your order in the basket, before placing the order.

3. Order Processing and Delivery Time:

Order processing time: We try to ensure that all orders placed and paid for (or cash on delivery) by [e.g. 12:00] on working days are prepared and delivered to the courier on the same day or within [e.g. 1-2] working days. Orders placed on weekends or holidays are processed on the next working day.
Estimated delivery time by the carrier (in Poland):
InPost Paczkomaty® 24/7: usually 1-2 working days.
Couriers (InPost, DPD, etc.): usually 1-2 working days.
Polish Post: usually 2-3 working days.

Note: The delivery times provided are approximate and may be extended for reasons beyond the control of the ZLNU Store (e.g. weather conditions, periods of increased number of shipments such as holidays).

Total waiting time for shipment = Order processing time by the Store + Delivery time by the carrier.

4. Tracking Shipments:

After sending your shipment, you will receive an email from us with the shipment number and a link to track it. This will allow you to monitor the status of your delivery on an ongoing basis.

5. Delivery Areas:

Poland: We ship throughout Poland.
International shipping

6. Personal Collection:

We currently do not offer the possibility of personal collection of orders.

7. Important Additional Information:

Address accuracy: Please carefully check the correctness of the address data entered when placing the order. Incorrect data may delay or prevent delivery.
Damage to the parcel during transport: If you notice that the parcel is damaged (e.g. crushed, torn, wet) when receiving it from the courier or from the parcel locker, we recommend that you write a damage report in the presence of the courier or report this fact to the parcel locker (according to the instructions on the device screen). We also ask you to contact us immediately.
Absence of the recipient (for courier shipments): The courier usually makes two attempts to deliver the parcel. In the event of absence, the courier may leave a notice with information about the possibility of collecting the parcel at the nearest point or about another delivery attempt.

8. Our Logistics Partner - Furgonetka.pl:

Using the Furgonetka.pl platform allows us to optimize shipping processes and provide you with access to the best courier services on the market at attractive prices.

Questions?

If you have any questions about shipping, please contact us:

Email: kontakt@zlnu.eu

Phone: 602225616

100% natural and Polish linen | Made in Poland | Fast shipping | 14-day returns

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